Thank you for deciding to study with TestCrackers! Please carefully read the policies below. We are excited to help you with your test prep journey!
Policies
- Tutoring is generally conducted live online unless otherwise discussed.
- Lessons must be paid for at the time of scheduling in order to hold the availability of your tutor. We accept payment by check, Zelle, Venmo (an easy-to-use app which allows for debit card transactions without a fee), or credit card.
- The cancellation period for sessions scheduled during business hours (Monday – Friday, 9 am – 5 pm Pacific) tutoring is 48 hours. For these sessions, we will reschedule (at a mutually convenient time, that may not be available within the same week) or cancel a session, so long as the request is sent 48 hours or more prior to the scheduled time of the session. For a maximum of 1 session per 2 months, this can be done free of charge, with the cost of the original session credited toward the new session, or in the case of cancellation, refunded. But unfortunately, we cannot offer any refund, credit, or rescheduling of sessions with less than 48 hours of notice, or of multiple reschedule requests within a 2 month period. We know this sounds harsh, but once you schedule hours with us, we hold that time for you and we cannot schedule that time with anyone else, so this policy is necessary in order to maintain our commitment to our students.
- For night and weekend hours (any time outside of business hours listed above, including after 5 pm Pacific and on Saturdays and Sundays) as well as holiday hours (sessions on any federally recognized holiday), we have to require a no-cancellation, no-postponement policy. These times are in very high demand and booking them removes our ability to teach group courses, and so we require a firm commitment from students to reserve these times.
- If you arrive late, unfortunately that time is still part of the lesson, and we cannot stay late to make up for the missed time. Please let us know if you will be late to a lesson. If you must leave early from a lesson, the remainder of the time also counts toward the lesson.
- Quick check-ins and scheduling emails with your instructor in between lessons are expected, but the time you reserve with your instructor during lessons is the time that she or he has planned for you. If you require significant time outside of scheduled lesson times, this will need to be part of the billed hours. If this happens, we will definitely let you know beforehand.
Agreement
By beginning tutoring with TestCrackers, you affirm that 1) you have read and understood the policies outlined above, and 2) you agree to abide by them.
Questions?
Please contact your tutor directly, or reach us at contact@testcrackers.org or 415-323-5728.
